Shipping & Delivery Policy
At Toho Collections, we take pride in delivering your favorite jewellery, fashion, and gift items safely and on time.
Please read our Shipping & Delivery Policy carefully to understand how we handle orders.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- You will receive an email confirmation once your order has been placed successfully.
- Once dispatched, a tracking link will be shared via email or SMS so you can follow your shipment status.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Charges
- We charge a flat shipping fee of ₹95 on all orders.
- Occasionally, we offer free shipping promotions — these will be clearly mentioned on our website or during checkout.
3. Delivery Timelines
a. Domestic (Within India)
- Delivery usually takes 5–7 business days, depending on your location.
- Remote or rural areas may take a few additional days.
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b. International Shipping
- We offer worldwide shipping
- International deliveries typically take 2–3 weeks, depending on customs clearance and destination country postal services.
- Customs duties, taxes, or import charges (if any) are the responsibility of the customer.
4. Tracking Your Order
- Once your order is shipped, we’ll send you an email with tracking details.
- You can track your order directly using the provided link until it reaches you.
5. Delays or Lost Packages
- While we do our best to ensure timely delivery, delays can occasionally occur due to courier or customs issues.
- If your order is delayed or appears lost, please contact us through Live Chat or raise a Support Ticket.
Our support team will assist you promptly.
6. Delivery Issues
- Please ensure your shipping address and contact number are accurate at checkout.
- We are not responsible for delivery issues caused by incorrect or incomplete address details.
- If the package is returned due to an incorrect address or failed delivery attempt, reshipping charges may apply.
7. Order Status & Support
You can always check your order status by:
- Logging into your account on our website
- Using the Live Chat option
- Submitting a Support Ticket for detailed assistance
Our support team typically responds within 24 hours.
8. Changes to This Policy
We may update our Shipping & Delivery Policy occasionally. Any changes will be reflected on this page with a new “Last Updated” date.
Need Help?
For any shipping or delivery-related questions, reach us at:
support@tohocollections.com
Live Chat on our website
Support Ticket through your account
