Returns & Exchanges Policy – Toho Collections

At Toho Collections, we take great care to ensure every product meets our quality standards before it reaches you.
However, if you receive a defective or incorrect item, we’re here to help you with a quick and hassle-free resolution.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only if:

• The product you received is defective, damaged, or different from what you ordered.
• You notify us within 2 days of delivery with clear photos or videos showing the issue.

Returns are not accepted for:

• Change of mind or personal preference
• Incorrect size, color, or design choice
• Items damaged due to improper handling after delivery

2. Return/Exchange Process

1. Raise a Support Ticket or contact us via Live Chat within 3 days of receiving your order.
2. Share your order number and product photos/videos showing the defect or wrong item.
3. Once verified, our team will confirm whether your item qualifies for a return, exchange, or refund.
4. If approved, you’ll receive return instructions. The product must be returned in its original packaging and unused condition.

3. Replacement or Refund

• A replacement will be sent for eligible cases once we receive and verify the returned item.
• If a replacement is unavailable, we’ll issue a full refund to your original payment method.
• Refunds typically take 5–7 business days to reflect, depending on your payment provider.

4. Shipping Costs for Returns

• If the return is due to a defective or incorrect product, we will bear the return shipping cost.
• If the item is returned for any other reason, return shipping costs will be the customer’s responsibility.

5. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, such as:

• Earrings or body accessories
• Personalized or custom-made products
• Sale or clearance items

6. Damaged During Transit

If your package appears visibly damaged upon arrival, please take photos and inform us immediately via support ticket or live chat before unboxing.
This helps us raise a claim with the courier and resolve it faster.

7. Support & Contact

Need help with your return or exchange?
You can reach us through:

• Email: support@tohocollections.com
• Live Chat on our website
• Support Ticket via the Support Page on our website

Our support team is available Monday to Saturday, from 10:00 AM to 6:30 PM.
We usually respond within 24 hours.

8. Policy Updates

We may update this Returns & Exchanges Policy from time to time. Any changes will be posted here with a revised “Last Updated” date.